"Some super nice people to work with, showed me everything I needed and more.
Snagged a High end Dainese jacket $200 off"
"First time buying the gear I needed and very pleased. However my new helmet was missing the anti-fog lens so I went back and everything worked out. Thanks."
"Since I started riding in the last eight months I've gotten all my gear at Cycle Gear. Being able to try things on is important. During my most recent visit I picked up a pair of Bilt Trophy gloves. About a week later I brought them back and exchanged from 2XL to 3XL because the 2X was putting a lot of pressure on a knuckle while grabbing the throttle. The exchange was super easy, leaving me super happy. Cycle Gear has always been real easy going. When I ordered Alpinestars Tech 5 boots they came about 2 days early, which was also a great experience. If you're a veteran make sure to mention it at the register! They usually ask, but make sure."
"I've been trying to order some shoes from this site and in store for months now. Everytime I get through the process either a payment doesn't go through (my account is fine, BTW), or PayPal is not accepted, or out of stock on the shoes I've been looking at. I put in an order two weeks ago and was pretty excited about getting them, but have not seen anything!"
"I came in looking for a helmet for my new scooter and walked away with a beautiful new helmet. I’m picky!"
"Richard made my visit to the store a wonderful experience. He helped me chose the best hear for my needs and was extremely patient and helpful.
The bargains were amazing. "
"team was super helpful during my 1 hour visit to the store picking 4-5 items"
"Staff is friendly and helpful "
"Couldn’t be found in your system "
"Great customer service from the girl the helped my wife pick her jacket and dealt with my return. Not only that this store was great. Much larger then the Redwood City store with lots of inventory. Thanks"
"Very understanding and helpful. Was able to exchange helmet that was not syncing with partners helmet"
"Gentleman answered all my questions and was professional and customer service oriented."
"I went back to cycle gear when the zipper from my Bilt jacket stopped working after a bit more than a year of use. They were super nice and offered me the option to use the amount I had paid on my original jacket towards a new one. The problem is that there's not a lot of options in their inventory to chose from, without having to order one. I picked a Sedici jacket (only mid range jacket on the entire store that fit me), but I noticed there was a defect on the sleeve when I got home.
Went back to the store next day to get it replaced, they had to order a new one. Over a week later the new jacket hadn't arrived yet (at this point I had no jacket to ride for a week and a half already). Once more, they were nice and gave me the option to get my money back.
It's a good store with reasonable prices - it's just a pity that they don't have a lot of options for you to choose from. "
"This location is a great help finding the gear and items you need"
"Overall a well-stocked store with the basics and more. Often, however, the registers are crowded with merchandise and it's difficult to figure out who's open behind the counter. Need to make checkout area look more simple and cleaner. Service is good in the store. "